Frequently Asked Questions
Everything you need to know about shopping with EMPIRE.
What is the EMPIRE shipping policy?
We offer standard shipping worldwide. Orders within the domestic region typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on your location.
How can I return an item?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
Are your materials sustainably sourced?
At EMPIRE, we are committed to ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or sustainable linen, and we aim to reach 100% by 2025.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit or checking the 'Fit Note' section for item-specific advice.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive an email containing a tracking number and a link to our carrier's website where you can monitor your package's progress.